voicethreadhelp


 * ====The page below will serve as a repository for questions and solutions associated with the **VoiceThread video commenting.** (back to main help page)====

To contact tech assistant Mike Sherry, email sherrymi@msu.edu or call (734)255-3241.
|| || TE 802 VoiceThread handout [|VoiceThread.com] [|Online VoiceThread help]


 * "My comments post at the end of the video"
 * "I can't upload a QuickTime file"

__Comments post at the end of the video__ Some of you have noted that, although you pause the video and comment at a specific moment, your comment (text or otherwise) is shunted to the end of the video. Here is VoiceThread creator Steve's answer to my question about this problem: Here's a visual tutorial [|Commenting on a Video] that might explain it better, take a look and let me know if that clears it up" || From this, I understand that if you want your comments to synch to a particular part of the video, you must FIRST click "Comment" and then watch the video until the moment that you wish to add commentary (or move the ball that tracks video progress to that spot); THEN use the Pause button to stop and add a comment there (i.e., DON'T play the video, Pause it, and then press "Comment"). For short videos, this shouldn't be a problem. If you have a longer video, consider posting it as separate, short clips in the same thread.
 * "...the moment you press 'Record' we move the playhead back to the beginning of the video, we realize this is not ideal in a long clip where it might take a few seconds to find the exact point you would like to start your comment, so we'll change that in a future update. But in the meantime you can still comment on exactly which parts of the video you want, and the first commenter has the option of making their comment play alongside the video immediately rather than after the video. All the rest of the comments will then play after it.

__QuickTime Upload__ A faster internet connection may be all that is required to expedite this process. You could: 1. Upload your file from campus, or another internet hotspot 2. Email me your file so I can upload it for you.
 * //Internet connection// - the file takes forever to upload

It seems VoiceThread doesn't support earlier versions of QuickTime, so if you've exported a QT file from an older editing program or downloaded it from an older website, it may not upload. However, you can use [|MediaConvert], an online file conversion website to fix the problem: just upload your QuickTime file and convert it to...a QuickTime file; doing this will make it into the most recent QuickTime format.
 * //File format// - VoiceThread responds with "File format not supported"